1. Introduction and Scope
Telv Communications ("Telv," "we," "us," or "our") is a managed SMS compliance operations company incorporated in the State of Delaware. This Privacy Policy describes how Telv collects, uses, stores, shares, and protects personal information obtained through its website located at telvcoms.com (the "Site"), its managed services operations, and any related business interactions.
This Policy applies to:
- Visitors to the Site
- Prospective clients who submit intake forms or contact requests
- Business clients who engage Telv for managed compliance, registration, or provider integration services
- Individuals whose information is submitted to Telv by a client business in the course of service delivery
This Policy does not govern how Telv's clients operate their own messaging programs or how those clients handle the personal information of their end users. Clients are independently responsible for their own data practices, consent collection, and applicable legal compliance.
By using the Site or engaging Telv's services, you acknowledge that you have read and understood this Privacy Policy.
2. Information We Collect
2.1 Information You Provide Directly
When you interact with Telv through the Site or our services, we may collect:
- Contact and identity information: Name, business name, job title, email address, phone number, and mailing address
- Business information: Company website, intended SMS use case, sender type (10DLC, toll-free, short code, A2P), current messaging provider, registration status, and program description
- Communications: The content of messages, emails, intake forms, or other correspondence you send to Telv
- Account information: If you create a client account, your login credentials (password stored in hashed form), account preferences, and any information you provide during onboarding
2.2 Information Collected Automatically
When you visit the Site, we and our service providers may automatically collect:
- Device and browser data: IP address, browser type and version, operating system, device type, and screen resolution
- Usage data: Pages visited, time spent on pages, navigation paths, referral URLs, and exit pages
- Cookie and tracking data: As described in our Cookie Notice
2.3 Information from Third Parties
We may receive information about you from:
- Clients: Business clients may provide contact information for their team members or operational points of contact when engaging Telv's services
- Public sources: Publicly available business registrations, carrier databases, and regulatory filings relevant to SMS compliance work
- Service providers: Analytics providers, form tools, and communication platforms that support our operations
2.4 Operational Records
In the course of providing managed compliance services, Telv may process information related to:
- Sender registration evidence packages (business identity, website content, consent documentation, sample messages)
- Provider submission records and approval history
- Number inventory and sender lifecycle records
- Carrier correspondence and remediation files
This operational information is processed on behalf of and at the direction of the client whose program is being managed.
3. How We Use Information
Telv uses the information we collect for the following purposes:
3.1 Service Delivery
- Reviewing and assessing sender registration requirements and provider paths
- Preparing and submitting registration evidence packages
- Managing post-launch compliance governance and monitoring
- Coordinating with messaging providers on behalf of clients
- Maintaining operational records, approval documentation, and escalation logs
3.2 Business Communications
- Responding to inquiries and intake requests
- Sending service updates, status notifications, and account communications
- Contacting you about your engagement or about changes to your program
3.3 Site Operation and Improvement
- Monitoring and analyzing traffic patterns to improve the Site
- Diagnosing technical issues and ensuring Site security
- Testing and developing new features or service offerings
3.4 Legal and Compliance Obligations
- Complying with applicable federal, state, and local law
- Responding to lawful subpoenas, court orders, or regulatory inquiries
- Establishing, exercising, or defending legal claims
- Enforcing our agreements and policies
3.5 Business Operations
- Internal record-keeping and financial accounting
- Risk assessment and fraud prevention
- Due diligence in connection with corporate transactions
Telv does not sell personal information to third parties. Telv does not use personal information to deliver targeted advertising.
4. Legal Basis for Processing (Where Applicable)
For individuals located in the European Economic Area, United Kingdom, or other jurisdictions where a legal basis for processing is required, Telv relies on the following bases:
- Performance of a contract: To provide services you or your organization have requested
- Legitimate interests: To operate the Site, prevent fraud, maintain security, improve our services, and communicate about programs we are managing
- Legal obligation: To comply with applicable law
- Consent: Where we have specifically requested consent, such as for optional marketing communications
5. Information Sharing and Disclosure
5.1 Service Providers
Telv shares information with third-party vendors and service providers who perform functions on our behalf, including:
- Website hosting and infrastructure providers
- Customer relationship management and communication tools
- Email delivery services
- Analytics platforms
- Document management and storage services
All service providers are contractually required to use information only as directed by Telv and to maintain appropriate security protections.
5.2 Messaging Providers and Carriers
In the course of registration and compliance work, Telv submits information to messaging providers, carriers, and regulatory registries (such as The Campaign Registry) on behalf of clients. This submission is the core function of the service and is conducted at the client's direction and under the client's program ownership.
5.3 Business Transfers
In the event of a merger, acquisition, financing, reorganization, or sale of all or substantially all of our assets, personal information may be transferred as part of that transaction. We will notify affected parties as required by applicable law.
5.4 Legal Requirements
Telv may disclose information when we believe in good faith that disclosure is required by law or is necessary to: protect the rights, property, or safety of Telv, our clients, or others; prevent or investigate potential wrongdoing; or comply with a legal obligation.
5.5 With Your Consent
Telv may share information in other circumstances with your explicit prior consent.
6. Data Retention
Telv retains personal information for as long as necessary to fulfill the purposes described in this Policy, including:
- Client operational records: Retained for the duration of the service engagement plus 5 years, to support future provider reviews, audits, and regulatory inquiries
- Contact and inquiry records: Retained for 3 years from last contact
- Site usage and analytics data: Retained for 24 months in identified form; aggregated and anonymized data may be retained indefinitely
- Legal hold: Records subject to litigation, regulatory investigation, or legal hold are retained until the matter is resolved
Upon expiration of the applicable retention period, we will delete, anonymize, or destroy personal information in a manner appropriate to its sensitivity.
7. Security
Telv implements administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, and destruction. These include:
- Encryption of data in transit using TLS
- Access controls limiting employee access to information on a need-to-know basis
- Secure credential storage using industry-standard hashing
- Vendor security assessments for third-party providers handling personal data
No security system is impenetrable. Telv cannot guarantee that unauthorized parties will never be able to defeat our security measures. In the event of a data breach that triggers notification obligations under applicable law, Telv will notify affected individuals and authorities as required.
8. Cookies and Tracking Technologies
Telv uses cookies and similar tracking technologies on the Site. Please refer to our Cookie Notice at telvcoms.com/cookie-notice for full details, including a description of the categories of cookies used, their purposes, and how to manage your preferences.
9. Your Rights
Depending on your jurisdiction, you may have rights with respect to your personal information, including:
- Access: Request a copy of the personal information Telv holds about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information, subject to legal retention obligations
- Restriction: Request that we restrict processing of your information in certain circumstances
- Objection: Object to processing based on legitimate interests
- Portability: Request your information in a structured, machine-readable format
- Withdrawal of consent: Where processing is based on consent, withdraw that consent at any time
To exercise any of these rights, contact us at the address below. We will respond within the timeframe required by applicable law (typically 30–45 days). We may need to verify your identity before processing a request.
California residents may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know, the right to delete, and the right to opt out of the sale of personal information. Telv does not sell personal information.
10. Children's Privacy
The Site and Telv's services are directed exclusively to businesses and business professionals. Telv does not knowingly collect personal information from individuals under the age of 18. If we become aware that we have inadvertently collected personal information from a minor, we will delete that information promptly.
11. Third-Party Links
The Site may contain links to third-party websites, including messaging provider portals and regulatory registries. Telv is not responsible for the privacy practices of any third-party site. We encourage you to review the privacy policies of any site you visit.
12. Changes to This Policy
Telv may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable law. Material changes will be communicated by posting the revised Policy on this page with a new effective date and, where required by law, by direct notification. Your continued use of the Site or our services after such changes constitutes acceptance of the updated Policy.
13. Contact
For questions, requests, or concerns regarding this Privacy Policy or our data practices, contact:
Telv Communications Privacy Inquiries 800 N King Street, Suite 304 - 1029 Wilmington, DE 19801 Email: [email protected]